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West Houston Volkswagen

This review is in regard to the service department, specifically Jessie. I have been dealing with a nightmare situation from another shop and Jessie has been great at helping me navigate how to get my car fixed. I will never go anywhere else again!

Staff really worked hard to show how the ID.4 was an updated new ride for us. Showed off features and made sure we understood financial options Would highly recommend this dealership

Second time working with VW Marco help this time and fast, easy process and great deal

Excellent service provided by Jesse, my service advisor. Always available to answer any questions regarding the service provided. Will definitely go back to the dealership for service in the future.

Wonderful car buying experience for my wife and myself. Marco our salesman went above and beyond to ensure our buying experience was flawless. Highly recommend him and the dealership

I just returned from the West Houston Volkswagen Service Center and couldn’t wait to share my experience—especially about the incredible help I received from Daniel. I didn’t have an appointment(which I don’t recommend), and I wasn’t feeling my best health-wise, but Daniel made the entire process feel effortless. His professionalism, kindness, and genuine positive energy really stood out. Even though Daniel isn’t part of the sales team, if I ever consider upgrading my vehicle, I’d absolutely want to go through him in whatever way possible. That’s how much I appreciated the way he treated me today. Of course, I’m sure the rest of the team is fantastic too—but Daniel truly made an impression. Big thanks to West Houston VW for having someone like him on the team. It’s rare to come across that level of care and warmth—especially when you need it most.

Daniel in the service department always comes through—this time with my car’s battery, which was thankfully covered under warranty. Even with the usual time crunch and how busy the dealership always is (which says a lot about their great service), he still made time to help. His professionalism, consistency, and the way they treat every customer with care are why I keep coming back.

Mr. Fabian from the pre-owned department is very friendly and helpful

Car shopping was the last thing I wanted to do especially after a car accident that totaled my car. Russ made the process so simple, quick, and stress free! We love our new family car and are thankful for Russ's kindness & professionalism.

I would like to thank Riadh for taking such great care of me during my purchase. He not only made sure all my needs were met but went above and beyond customer service. The process was seamless from test driving , car trading, bank approval, and parts purchase . My experience at the dealership was truly personalized. This was my first time being treated in such an exceptional manner at any car dealership. I purchased my first Volvo and was humbled from the level of care, including management and finance team. Thank you so much for making my day.

Been here a few times to service my car. So far so good. They have shuttle service if required. Hard to get a loaner from them recently.

I took my car in this morning for an update. I was very pleased with the fast and courteous treatment I received thank you Jesse Vega for your help. Also the service Manager Chris was very attentive when I approached him as well. Although I didn’t have to wait too long next time I will take my laptop to work in one of the private stations. Also I didn’t get her name but the lady at check out was very kind and helpful. I guess I was expecting a bunch of grumpy people at 7 am on an ugly rainy day.

Peter Yen is the best customer service, he is an excellent. He also is very professional and friendly and explain details clearly . Will highly recommend him for car service.

It is a company that values ​​its customers, they are always helpful, I would like to thank its employees and managers, especially Mr. Assad and Mr. Fahmeed.