Customer Testimonials

Google logo
Google Feb 3, 2025

(Translated by Google) Excellent service.. but the coffee machine and waiting seats are not good.. a better individual coffee machine please and more comfortable seats.. thank you (Original) Excelente servicio.. pero la maquina de café y los adientos de espera no son buenos.. una mejor maquina de café individual por favor y asientos mas cómodos.. gracias

Google logo
Google Feb 1, 2025

Google logo
Google Jan 27, 2025

Thank you, Rico, for making my car purchase a pleasant experience and for your professionalism throughout the process.

Google logo
Google Jan 25, 2025

I had a great day and experience with Marco at West Houston VW! I called the morning of and was able to go out that day to find a car I love. Marco was cheerful and helpful at every step. I was going back and forth between different trim levels of the Atlas Cross Sport and he helped me figure out what would work best with my budget and the features that were important to me. I wasn’t doing a trade in and Marco ensured my old car was brought back to my house safe and sound so that ...

Google logo
Google Jan 14, 2025

I recently had an excellent experience at West Houston Volkswagen. From the moment I called them, the staff was incredibly friendly and helpful. My salesperson Ola took the time to understand my needs and preferences, and guided me through the entire process with patience and professionalism. Unlike a recent experience with other dealership in area, I never felt pressured at any point. Overall, it was a smooth and enjoyable experience. I highly recommend this dealership to anyone in the market for a new car!

Google logo
Google Jan 12, 2025

Marco did an amazing job getting me exactly what I needed. No prep or notice, walked in and had me taken care of same day. Shout out to the service department as well! Highly recommended!

Google logo
Google Jan 7, 2025

We purchased a 24’ Tiguan and couldn’t be happier. Marco made facilitating the deal very easy and I would highly recommend working with him on your next car. Also a huge special thanks to Syed and the GM for making it a memorable experience, they kept everything transparent and helped us pick the best model for our specific needs. No upselling, no gimmicks.

DealerRater logo
DealerRater Jan 1, 2025

Great experience at west Houston Volkswagen. Marco provided top notch service and we bought our Tiguan!

Read at DealerRater

Google logo
Google Dec 18, 2024

I purchased a used VW Atlas from a different dealership but within two weeks I had to bring it in for service and chose here. I have never had such a favorable experience getting my vehicle serviced. My service rep John was attentive and detailed. Then the treatment and speed when picking up my vehicle was the best I’ve ever been given. As this is my first VW vehicle I’m very encouraged by this encounter.

Google logo
Google Dec 10, 2024

The sales representative Mr. Andrew was very helpful and gave all the information and he is really very helpful and very honest seller. We bought 2 cars on the same day. Also the General Manager Mr. FAHMEED was very helpful and I thank him very much.

Google logo
Google Nov 23, 2024

Shout out to Reggie in Service team. He is amazing.. I bought my Atlas from this dealership and getting it serviced at the same dealership. Any issue with my car, he takes care of it and make sure that the issue is getting fixed permanently! Thank you Reggie!

Google logo
Google Nov 22, 2024

I have come to this dealership a few times in the past, but I wanted to talk about my last visit to the service department. Alyssa was absolutely fantastic from greeting me to getting me set up, and giving me an actual realistic time frame for the repair. For what I think is the first time ever the time estimation was correct. Will be coming back to see her for all my future repair and maintenance needs. 10/10 would recommend!

Google logo
Google Nov 18, 2024

I had the pleasure of working with Stacy during the leasing of our vehicle, and I can’t recommend her enough! From start to finish, she was incredibly professional, honest, and went above and beyond to ensure we were completely satisfied with the entire process. Stacy truly listened to our needs and took the time to understand exactly what we were looking for. Knowing I was on a tight schedule, she was incredibly accommodating and made sure everything worked around my availability. Thanks to her, the experience was smooth, efficient, and stress-free. I’m so grateful for her dedication and ...

Google logo
Google Nov 14, 2024

Great costumer service!

Google logo
Google Nov 13, 2024

I purchased a pre-owned VW Atlas site unseen that I had shipped from Houston to Jacksonville. I was comfortable proceeding with the purchase because Russ gave me the information I needed nearly immediately for every inquiry, never trying to upsell me, or work in dealer add-ons to the price. The Atlas arrived today and it is exactly as Russ represented and my wife and I could not be happier. When we buy our next VW, my first call will be to West Houston VW despite the fact they are over 800 miles away. Thank you again Russ!

DealerRater logo
DealerRater Nov 12, 2024

Marcos is BEST! We can’t thank him enough for all his help with this purchase. He’s exceptional at his job and so personable. He treated us like family and was always so helpful in expunging everything we had questions on. If you need a car and are looking for someone at Volkswagen Marco is your guy! We can’t thank you enough Marco!!!

Read at DealerRater

Google logo
Google Nov 12, 2024

We recently purchased a 2024 Atlas from Marco Perez and you can tell he loves his job! He worked patiently with us and did everything possible to make sure we were getting the car we wanted. We can thank him enough. We’ve never owned a Volkswagen until now and I can say we’ll never go to another dealership 🫶🏼 Thank you Marco!

Google logo
Google Nov 9, 2024

I recently had the a great experience working with Adam shawa with my car hunt! Adam went above and beyond and made my car buying experience great!

Google logo
Google Nov 4, 2024

Very professional, honest and reliable.

Google logo
Google Nov 2, 2024

I can't say enough great things about Reggie at this dealership! Reggie consistently goes above and beyond to make sure I'm taken care of when I get my Atlas serviced. There are other Volkswagen dealerships closer to me, but I gladly make the trip to this location because the service here is unmatched. If you’re looking for someone who genuinely cares and ensures you have a positive experience, Reggie is your go-to!

DealerRater logo
DealerRater Nov 1, 2024

We recently purchased a 2024 Volkswagen Atlas from Marco, and I can’t say enough about how exceptional he made the experience! Marco is extremely knowledgeable about the products he sells. He took the time to educate us on every detail of our new Atlas. He went above and beyond to make sure we felt informed, safe, and happy with our choice. He genuinely cares for his customers, and I am so grateful to not only have a fantastic car, but also to have gained a friend in him. Thank you, Marco, for your dedication and kindness!

Read at DealerRater

Google logo
Google Nov 1, 2024

We recently purchased a 2024 Volkswagen Atlas from Marco, and I can’t say enough about how exceptional he made the experience! Marco is extremely knowledgeable about the products he sells. He took the time to educate us on every detail of our new Atlas. He went above and beyond to make sure we felt informed, safe, and happy with our choice. He genuinely cares for his customers, and I am so grateful to not only have a fantastic car, but also to have gained a friend in him. Thank you, Marco, for your dedication and kindness!

Google logo
Google Oct 7, 2024

I just purchased my third VW from West Houston VW. This doesn’t even include the family members I’ve sent there. Marco Perez is awesome!! So are Fahmeed, Steve and even the owner Frank makes me feel special!!

DealerRater logo
DealerRater Sep 15, 2024

What a great buying experience I had with my son at West Houston Volkswagen. Marco Perez and his team are a great bunch. I see why Marco has been salesperson of the year so many times. ( I saw all of his trophies on his desk ). He is super informative and took the time to explain everything since my son was buying a car for the first time. He explained all the different buying options and did the test drive with us too. Finance was great and to the point. Super easy and he wasn’t pushy for us to buy ...

Read at DealerRater

Google logo
Google Sep 15, 2024

Came here with my son to come look at cars and SUVs. We had to best buying experience thanks to Marco Perez. He took the time to explain all the different buying options to my son. He was very informative and he also explained all the features. I will definitely recommend this dealership and Marco to my friends.

DealerRater logo
DealerRater Sep 5, 2024

My experience was great. Marco is amazing and the rest of the staff are great too! He found my perfect vehicle and explained everything throughout the entire process! I will definitely make this my dealership of choice. If you're looking for a great vehicle at a great price, West Houston VW is it...can't go wrong here....they have something for everyone!

Read at DealerRater

Google logo
Google Sep 5, 2024

Marco was so easy to work with and delivered exactly what I was looking for! The entire experience was hands down the best from start to finish!

Google logo
Google Sep 4, 2024

Had a Volkswagen rental and loved it. Stopped into this location & spoke with Levi. He was incredibly helpful & full of knowledge. He has great experience & cares about the customer’s well being. He was kind & very patient. Answered every one of my questions & had my best interest at heart. He helped in every way that he could. Buying a car is one thing but being comfortable with whom you’re purchasing a vehicle from, is another. I appreciate the time & consideration that was spent during my car-purchasing experience. Thank you Levi!

Google logo
Google Sep 4, 2024

Google logo
Google Sep 3, 2024

I had an excellent experience working with Levi. His customer service was top-notch, and his listening skills made all the difference. He took the time to understand exactly what I needed and went above and beyond to get me the best deal. I couldn't be happier with the service he provided and would highly recommend him to anyone looking for a seamless and rewarding experience.

Google logo
Google Aug 31, 2024

Levi was great to work with! He was personable, knowledgeable and not overly “salesy” like some sales agents can sometimes be. He made the process of buying my new car super easy and comfortable. If you’re planning to go to VW Katy, be sure to ask for Levi

Google logo
Google Aug 30, 2024

⭐⭐⭐⭐⭐ Update on 28 Jan 2025. Even the service guys are amazing. Jesse was of great help in getting a couple of things sorted out. The tail light had some issues & Jesse got it fixed for me. Thanks Jesse. I had the pleasure of working with Riad, and I must say that his exceptional service went above and beyond my expectations. Riyadh patiently assisted me over a period of four months as I explored my options and made my decision. His dedication and commitment to customer satisfaction were evident throughout the entire process. What truly stood out was Riad's patience and ...

Google logo
Google Aug 25, 2024

I had to have my vehicle serviced and had the pleasure of Chris helping me. He went above and beyond to ensure my inspection was also taken care of! Exceptional care from walking in and out. Thank you!

Google logo
Google Aug 24, 2024

I can't say enough good things about my experience with Levi! After a horrible experience at another dealership, I was hesitant and anxious about purchasing a car. But Levi was patient, kind, and truly listened to my needs. He made the entire process smooth and stress-free. Thanks to him, I found the perfect car, and I couldn't be happier with my purchase. I've even named her Rosie—an inside joke that Levi will definitely appreciate! If you're looking for someone you can trust, I highly recommend Levi. He turned my car-buying fears into a fantastic experience. ...

Google logo
Google Aug 23, 2024

**Exceptional Experience with Levi** I recently had the pleasure of working with Levi during my car-buying journey, and I can't say enough about how fantastic the experience was! Levi is a true professional who goes above and beyond for his customers. From the moment I stepped onto the lot, Levi made me feel welcomed and valued. He listened to my needs, answered all my questions with expertise, and never once made me feel pressured. What stood out the most was Levi's genuine dedication to finding the perfect vehicle for me. He took the time to understand what I ...

Google logo
Google Aug 14, 2024

Buying a car can be stressful but not at West Houston Volkswagen. We had the pleasure of working with Marco Perez. He worked hard with the finance team to get us the car we wanted at the price we wanted. We never felt any pressure or any harassment. If you are looking for a great car at great price, go to West Houston Volkswagen, and don’t forget to ask for Marco.

Google logo
Google Aug 8, 2024

Excellent staff and dealership!

Google logo
Google Aug 3, 2024

DealerRater logo
DealerRater Aug 3, 2024

Marco Perez and the staff are the best! Jeff Newman got us in and out of finance quickly and is always a pleasure to work with. We love our new Jetta and we love West Houston Volkswagen so much we’ve been back six times!

Read at DealerRater

DealerRater logo
DealerRater Jul 21, 2024

Marco Perez is absolutely the best !! He listened to what we needed and delivered!! Marco is just a great person. Thank you Marco for taking care of us

Read at DealerRater

Google logo
Google Jul 20, 2024

Great customer service

Google logo
Google Jul 17, 2024

UPDATE 8/27/24: I went to Volkswagen to speak with Fahmeed in person. After speaking with both him and Adam, Adam advised me to bring in the car. Since then, they have made the necessary repairs. I have had the car back for a few days now, so far so good. It should not have taken me going in to be acknowledged. If everything had been handled in the proper manner, from the very beginning, it would have saved a lot of time and unnecessary frustration. I want to say thank you, and I do appreciate the fact that, in the end, ...

Google logo
Google Jun 25, 2024

I recently moved to the area so this was my first time at this location. I was fortunate enough to have Jesse as my advisor and he was absolutely great! He communicated well with me and kept me updated along the way. I will definitely be back for all future service repairs!

Google logo
Google Jun 16, 2024

Cesar, David and Paul were nothing short of AMAZING. I came in right after a poor experience at another dealership and they really made my experience at Volvo West Houston an easy one, turning my day around. Very knowledgeable, understanding, and great negotiation. I can’t thank them enough for all their help in getting my new suv!

Google logo
Google Jun 12, 2024

I got a great price on my car, and I had a good experience working with Russ to buy a used car from 500 miles away.

Google logo
Google Jun 10, 2024

Fast and loyal service. Thanks Roxana for helping me with the purchase of the vehicle.

Google logo
Google Jun 6, 2024

Work with Roxanne on trading in my 2017 beetle to a 2024 ID4 , this team is really awesome, they tried their very hardest to get me into a car before I left there lot and succeeded ! I highly recommend going to Roxanne G! She is very personable and friendly! Thank you west Houston Volkswagen!!! I love my new car .

Google logo
Google Jun 6, 2024

I had an excellent experience at the West Houston Volkswagen Service Center. They provided top-notch service and promptly fixed all my car issues. While their pricing is comparable to other places, the real value comes from their commitment to backing their work and using certified parts. This gives me much more confidence and peace of mind knowing my car is in good hands. A special shoutout to Reggie, who was fantastic throughout the entire process. Highly recommend this location for anyone looking for reliable and professional car service!

DealerRater logo
DealerRater Jun 2, 2024

Had a quick in/out purchase with Marco today. Answered all my questions. Showed me how to use all the technology and made it a great car buying experience. Oh a great deal too 😊!!

Read at DealerRater

Google logo
Google May 30, 2024

Well , it's the first time I ever need my Passat recalled. First day there I got to speak to Mr. Jesse since he approached me before any other person, he is a very knowledgeable n nice person, he answered my questions about the recall, he also guide me on the best way to get this done .

Google logo
Google May 29, 2024

Google logo
Google May 28, 2024

Quick service and pleasant and helpful staff!!

Google logo
Google May 28, 2024

Very happy with the service I received. Reggie stayed in contact with me. My issue was not simple but everyone listened and worked hard to resolve each problem. Being able to connect by text was a real plus!

Google logo
Google May 28, 2024

Google logo
Google May 27, 2024

Google logo
Google May 27, 2024

I called Reggie to book an appt to have my car serviced due to the issues I was experiencing. He got me in the next day and listened to my concerns as always. During the time I was waiting for my car to be serviced, he would check in giving me an update. Once it was done, he explained what my issue was, which was corrected. I left and returned because I heard something loose when I would hit a bump. He had his mechanic, Michael ride with me, which he heard the same thing. We drove back to service ...

Google logo
Google May 26, 2024

Great costumer service. Mr. Regi on the service department killing it like always!!!

Google logo
Google May 26, 2024

Google logo
Google May 26, 2024

My visits are always very professional and pleasant. Exceptional service!

Google logo
Google May 25, 2024

The service was fast and professional! Loved Jesse! He was very kind and efficient! I must also say, the personnel in the entire department made a huge difference! They were all So friendly and welcoming! 10+

Google logo
Google May 25, 2024

Google logo
Google May 24, 2024

(Translated by Google) Excellent attention (Original) Excelente atención

Google logo
Google May 24, 2024

Google logo
Google May 24, 2024

Marcos was very helpful, professional, friendly and very patient in helping us out in selecting our car. He is indeed an asset for the organization. Director Fahmeed was very approachable and ensured that we were happy customers before we left the dealership. Appreciate the great customer service ! Thank you !

Google logo
Google May 23, 2024

Jesse is amazing to work with. Very thorough and you can tell he likes his job. He really cares about good customer service.

Google logo
Google May 23, 2024

I'm from Joliet, IL I was visiting family for a week. I had service appointment Monday was only in there for an hour they did an excellent job on my service.

Google logo
Google May 23, 2024

Great, fast, friendly service. Always a pleasure doing business with Reggie.

Google logo
Google May 23, 2024

Service was excellent! My car was ready in a timely manner and it was washed and vacuumed when I picked it up!!

Google logo
Google May 23, 2024

Google logo
Google May 23, 2024

Google logo
Google May 23, 2024

Google logo
Google May 22, 2024

Really love west Houston VW. Not only did their service team take great care of my car but he actually explained to me what was done, why, and why the issue wouldn’t happen again. I appreciated the explanation and assurance. Highly recommend

Google logo
Google May 22, 2024

Great service….good communications all the way

Google logo
Google May 22, 2024

Excellent service! I live in Louisiana and will drive here for service on my vehicle.

Google logo
Google May 21, 2024

Jesse was amazing and my service was quickly done. I really enjoyed my experience

Google logo
Google May 21, 2024

Google logo
Google May 21, 2024

Daniel was super helpful. Answered all my questions and directed me to waiting area with water and coffee. I may or may not have talked his ear off but he was patient. What can I say I’m high maintenance. Appreciate the help.

Google logo
Google May 21, 2024

Google logo
Google May 21, 2024

The repair was done in a little over than an hour and much cheaper than I expected.

Google logo
Google May 20, 2024

Great experience as usual.

Google logo
Google May 20, 2024

Google logo
Google May 19, 2024

Google logo
Google May 19, 2024

Google logo
Google May 19, 2024

Fast and efficient! Great service!

Google logo
Google May 18, 2024

Excellent seevice

Google logo
Google May 17, 2024

My experience was soo nice ! Russ did good job !

Google logo
Google May 17, 2024

My service advisor Daniel, is the absolute best. Extremely knowledgeable and always helpful. He is an asset to VW WEST HOUSTON. TVM

Google logo
Google May 17, 2024

Google logo
Google May 16, 2024

Very nice staff. They keep you updated with the progress of your service and answer all your questions.

Google logo
Google May 16, 2024

Google logo
Google May 16, 2024

Google logo
Google May 16, 2024

Google logo
Google May 16, 2024

10/10 recommend buying a used car here. The car salesman were efficient and never hounded me or tried to pressure me. They were very calm and got me in and out so fast. They were willing to work with me and helped me maneuver the car buying process seamlessly.

Google logo
Google May 16, 2024

West Houston VW is great, the staff we've encountered over the last 4 years are honest and accountable. We are always well taken care of, when mistakes are made the team owns it and makes it right. We also traded in our 2019 Atlas for a 2024 model. Great sales team and seamless process!

Google logo
Google May 16, 2024

Reggie and Lester are the Bomb!

Google logo
Google May 15, 2024

Google logo
Google May 15, 2024

Everything went well

Google logo
Google May 15, 2024

Google logo
Google May 14, 2024

Came nearly an entire hour before my scheduled appointment, they took me in immediately, very accommodating. The wait didn’t feel long (but as we know cars getting serviced does take a while) but due to the amenities & services offered the wait was painless. Really great experience with the staff, my service advisor , Jesse and the overall ambiance. 10/10 Great Job VW of West Houston . Superb Customer Service 🫶🏾

Google logo
Google May 14, 2024

Service was great from scheduling the appointment to checking out! They were punctual and kept me informed on the status of my vehicle. I was very pleased and appreciate their customer service 😀 Thank you Bryan for a great experience!


Leave Us A Review