Customer Testimonials
I have worked with Reggie in the service department for about 10 years! Reggie and the team at WH VW have always provided great service! Always answering questions and getting my car serviced and back on the road fast! I'm 6 years into my 3rd VW. I trust Reggie and he's always quick to return my calls!
Marco and the dealership were amazing!!!
I had a good experience with Mr Fabian. Very helpful and honest. Refusing to sell me the car I wanted to buy. Telling me that the car is meant for auction because of major issues. But proposing a better option and trying his best to find good deals on it.
This Dealership is the best! I am kept aware of the service on my vehicle. The waiting area is aways spotless and comfortable. The service department is welcoming, and I leave extremely satisfied. Thank you West Houston Volkswagen!
Came in for annual service for my 2019 VW Beetle Turbo. John greeted my just as I arrived. Car needed oil change and John noted other concerns that should be done, but wasn’t pushy. I will return in a week or so to have those items done.
Hieu provided great customer service. He kept me in contact and was very informative
Very Disappointing and Unprofessional Experience at Volkswagen of West Houston
My family and I recently visited Volkswagen of West Houston, off the Katy Freeway, to look at the new 2027 Volkswagen Atlas. Unfortunately, what should have been an exciting experience turned into an extremely disappointing one.
Upon arriving, we were greeted by sales associate Ernest Erhabor, who immediately insisted that we sit in his office to follow his sales procedure. I politely explained that we were there with our children and preferred to look at vehicles in the showroom while he checked the availability of the 2027 Atlas. He appeared visibly upset ... Read More Google - Oct 19, 2026
I’ve been a customer of West Houston VW and their service department since I bought my Passat in 2014… it’s still driving like the day I bought it. I trust no one else with my car. They have the best service department of any dealership ever! In the service department, ask for Daniel, he’s awesome!
John was super helpful in making my appointment and also on the day of my service . It was very much appreciated
Jesse was very helpful and on point with all my services.
Very good attention to the client and no sales pressure.
I love this dealership 🥰professional, attentive and quick
I brought my Volkswagen in for a tire rotation and afterward discovered that the valve stem caps were missing from two tires. These were the original VW caps. I was disappointed to find this after the service, as I expect careful attention to detail when my vehicle is being serviced. I hope the dealership will improve its attention to small details and ensure customers’ vehicles are returned in the same condition they were received.
I would like to give thanks to my service advisor John. I called about an issue with a wheel lock on my Jetta. I brought it by and he had my car for only 15 minutes and my issue was resolved, Thank you John.
Jesse provided great service
Excellent customer service received by Jesse at the time of request the service of my VW. Very satisfied with his professionalism and response to my questions and concerns.
Reggie help me with my service that I needed in a timely manner.
They’ve addressed all my concerns!
I’ve been to three different Volkswagen dealerships, and West Houston Volkswagen is by far my favorite.
I received excellent professionalism and customer service from Jessie, the advisor, and exceptional car care from the technician Green. I had been complaining about a mildewy smell coming from my vehicle, but the other dealerships did not take my concerns seriously.
Green took the time to properly inspect and test my vehicle and discovered that water was leaking into the back of my SUV because of a clogged sunroof drain. I truly appreciate him taking my concern seriously and finding the source of ... Read More Google - Oct 8, 2026
Enjoyed working with Reggie associated with a very difficult situation with my car. He was professional, candid and personable.
Reginald is exceptional
Always friendly,attentive to your needs. Takes care of vehicle from the minute you enter to exit
Clean, waiting area is comfortable, Wi-Fi if needed. A pleasure to sit in while your car ls being serviced.
Great service at West Houston VW. Most of their service advisors are outstanding and I especially recommend Jesse.
Excellent Services
Reggie is awesome. He is very knowledgeable and honest.
Multimedia system was rebooting before dropping off the car , after picking up it still stays there and no loan car nor nothing but waste of time
It is a pleasure getting my cars maintained and repaired at West Houston Volkswagen. The service is done right the first time and generally completed that same day; unlike some other dealer I have dealt with. Reggie is very knowledgeable and helpful. I couldn’t ask for more. I only deal with Reggie; the best!
Friendly and fast service.
I can’t say enough great things about Reggie at this dealership! Reggie consistently goes above and beyond to make sure I’m taken care of when I get my Tiguan serviced. There are other Volkswagen dealerships closer to me, but I gladly make the trip to this location because the service here is unmatched. If you’re looking for someone who genuinely cares and ensures you have a positive experience, Reggie is your go-to.
Excellent service! I highly recommend Sales Consultant Luis Leal. He was very friendly and attentive throughout the entire process. He also speaks Spanish, which made communication much easier. Thank you for the excellent service! 💯👏
Took my 2026 Jetta in because the SOS light was never connected when I purchased it (May 2026). Service had my car for a whole Saturday. Picked it up and the light was green for all of a week. It is now red again (not connected). Wasted a whole weekend day, and was still not fixed properly.
Reggie is very knowledgeable and professional all the time!
Daniel provided an accurate assessment of what could be done to fix the AC and took care of it promptly as promised with no hype. Much appreciate the honest service.
I recently visited West Houston Volkswagen because my gears would not shift. It turned out that I needed a new transmission. The service representative Reggie was very helpful in getting a rental car during my stressful time. He also gave me a lot of advice since I don’t know much about cars. I will be going to this location for all future services!
Efficient service and pleasant staff mark the excellence of West Houston Volkswagen Service department!
Sales process was easy no hassle got a great deal on my car had a crack in the windshield when I bought got it fix the same week of purchase got free
Regie with west houston vw is the best advisor. I have taken my car to him for years. I trust him completely
After moving to another side of town, I didn't know whether I should travel an hour to return to get my car serviced here again. From speaking to VW dealerships that were much closer, I'm glad I returned. From the price check phone call and in-person customer service to the servicing of my vehicle I received, I had a wonderful experience. Thank you West Houston VW!
Daniel is awesome! Always go to him. Skip everyone and go to him. He will help you and is always honest.
Took care of recall items, topped off fluids, but want over 400 for a replacement key!
Excellent Service !
Reggie has always been attentive and listens to my concerns with my Volkswagen. Although since it’s a Volkswagen I don’t have many issue, but when I do, I choose Reggie
Excellent service from Reggie and the west Houston VW service team, 15 years and counting.
Very good experience. Daniel took care of everything and was very professional. We will be back for sure.
Great service!
Excelent Service, Celia, the girl from Service, gives a magnificent Service, she is kind and clear with all the information
Waiting since 8/13 to get a replacement part for our Taos. It is now 9/20 and we still have not gotten an update. Need this part for our backup. Camera, radio and in car phone connection
Preowned side needs a lot of work on customer service and professionalism. Went on a test drive with Tony, he was just on his phone the whole drive. I asked him about a feature and he just tells me, you can google it because he doesn't know. I left to come back the following week; I should have just found a different salesman but I wanted him to get his commission because of the time he spent. I walked into his office to see if I can see the cloth interior on another vehicle to compare the one with ... Read More Google - Sep 19, 2026
I wasn't going to review them but after their horrible attempt to resolve my vehicle issues, knowing full well they had failed, they had the nerve to ask for a review so here it is...Horrible customer service! I will not be back and I would not recommend them.
(Translated by Google) I've been coming to this place for years and have bought three cars here. But the last two, both VW Taos models, have been disappointing—so many problems and issues. Even though they were new and under warranty, you'd think a new car wouldn't give you so many problems, but that hasn't been my experience. I no longer recommend this brand, this model, or—least of all—this dealership, and I will continue to share my opinion with others so they don't have to go through what I've endured over the ... Read More Google - Sep 10, 2026
This dealership is excellent. They take you in at the time promised and they finish the work in time.
I didn't receive a report of the multipoint inspection. I did not receive the standard carwash with service. Certain items are not functioning, these were neither noticed during service/inspection nor addressed. I am not sure if anything was done for service.
My feedback is specifically about vehicle quality and reliability, not the service staff. We purchased a VW Atlas with a 1-year warranty in February 2025. Just five months after that warranty expired, the car developed major physical issues resulting in a $5,000 repair bill from the VW service center. What makes this so frustrating is that I actually recommended this model to a friend who bought one from this exact location just two months ago. Given how quickly this vehicle deteriorated, I can no longer recommend the VW Atlas build quality to anyone.
First impressions are very important as soon as I walked in I felt welcomed I knew my questions were gonna be answered, and Daniel was amazing
Purchased used GMC Sierra. Sale was professional, direct, very friendly. I would highly recommend purchasing a vehicle at West Houston VW.
Stopped by to look at a new VW GTI. Test drive went well, no issues. Asked them to appraise trade in, they asked for payoff. I told them I'd prefer to know the value before providing that information in order to not skew the value. In response, they deliberately low-balled my trade in value. I have verified the value through other dealers. Please be wary of this dealer.
Wasn’t able to get my oil changed,because she said my car was totaled.had to go to another dealership. Bad service!!!
Mr. Reggie Walker is wonderful! He has great communication, very reliable, and I can always count on him to do a great job!
They don’t accept their own advertised coupons and don’t tell you in advance but wait until you get there and are rude/combative about it. Don’t fix issues that are under recall even though they know you aren’t the only one having the same issue. For example my dash screen still goes black out of nowhere and a particular sensor just beeps out of nowhere all the time. This is the 2nd time I have been given a hard time over something simple. The first was over an oil change sticker Jesse lied and said the ... Read More Google - Jul 16, 2026
I purchased a certified preowned Volkswagen Jetta at the end of April and it has been in the shop four weeks out of the 10 weeks of ownership. I’ve tried contacting the welcome to the VW family contact, with no response. I’ve tried contacting the sales person, with no response. I’ve tried contacting the preowned sales manager, with no response. I submitted a letter on their website and the AI assistant said a salesman would contact me. After three days of no contact I responded to the AI email and it responded back that someone would contact me. ... Read More Google - Jul 9, 2026
They did the oil change and something left wrong. The car is throwing the oil
Mi experiencia fue excelente el Dealer tiene un personal muy calificado y con una alta profesionalidad quiero destacar la atención del especialista Jesse Vega por su gran experiencia y profesionalidad
Ernesto was very professional and did not make me feel pressured to buy. He didn’t go back and forth like salespeople at other dealerships. He was upfront with all the figures. I would definitely recommend him to friends and family looking to purchase a new vehicle.
I have had a terrible experience with my Volkswagen. I purchased an Atlas in March of 2024, and it has constantly been in the shop with everything from the breaks to an oil leak to technology issues to sensor issues to the check engine light and the list goes on and on. The last time it was in the shop, they refused to fix it under the warranty because of “outside influence.” I believe the exact statement was that a rock could have hit the sensor causing the camera to shift which would affect the sensors. We have now sold the ... Read More Google - Jun 23, 2026
Came in for an expensive oil change. Won’t be coming back.
Marco Perez was excellent he helped my son who is a first time buyer through the process. He also send him a thank you card. We were pleased with the process.
Called about a car and they said everything works great on it. Drove 50 miles to see it and the AC didn’t work. Horrible experience. Go somewhere else.
I had a check engine light which I requested to be diagnosed. They did bunch of other stuff but were not able to fix the original issue
My latest visit was outstanding. It seems to be the norm with all my visits. Reggie is always very informative and knowledgeable in all aspects of Volkswagen service. Outstanding!
Outstanding Service from Start to Finish!
I recently brought my Volkswagen in for service, and the intake representative, John Salassi, was absolutely fantastic.
From the moment I walked in, John was professional, friendly, and genuinely attentive. He took the time to listen carefully to my concerns, asked all the right questions, and clearly explained everything that would be done during the service.
What impressed me most was how knowledgeable John was about Volkswagen vehicles and how efficiently he handled the intake process. No long waits, no confusion, and he even followed up to make sure I was completely comfortable with ... Read More DealerRater - May 23, 2026
VW Services are already expensive… on top of that, this dealership’s service department has REALLY bad customer service. I love the brand, the Jetta that we have is awesome… it’s a shame that over the years this dealership consistently displays a lack of interest on solving your problem, and instead take a position of take it or leave it. Unfortunately, the other dealerships are too far away to replace these guys.
Very bad service. Charging for things my car doesn’t need. Never going back
Buyer beware. I bought a used VW Tiguan from this dealership last May. It had 34,000 miles on it and was said to "not need anything"...well, not 5,000 miles and less than a year later, I have dumped over 2500 into it. Needed brakes right away, tires were dry rotted, now it needs engine repair, coils, plugs, etc. I have difficulty understanding the certification process and how they check out cars before they sell them to consumers.
Customer service is seriously lacking. I got done what I came in for and no issues yet but, the customer service from the phone to in person was less than enjoyable.
Reggie Walker is great! Very knowledgeable and understanding explaining in detail the service . Service manager Chris has been very helpful when I asked .
Worst customer service EVER… my first and last Volkswagen Car!!!
I’ve now purchased three cars from Marco and each time has been a wonderful experience. I really appreciate how is explains each step so that nothing is a surprise. Thank you again Marco!
Marco was amazing! This is my sixth Volkswagen purchase from Marco, Even though I moved out of town he still made it happen, and have my vehicle delivered the next day. Customer service to the finest!
BE CAREFUL buying from this dealership. We purchased our Tiguan from them and the process was quick and easy. We get told that we need to bring it back to get something fixed immediately after.
We haven't had time so we brought it back a couple months later. Turns out the SOS console isn't working correctly and they'll need to completely take apart the radio and other parts to diagnose the issue.
They willingly sold us a car with a malfunctioning console.
The service team tried to explain that its a common issue. Also, they asked us ... Read More Google - Mar 26, 2026
I went to this location to check out the ID Buzz Electric van. I was met at the door by a dedicated sales person. I say dedicated because he was dedicated to the video call he was having.
How can I assist you?
I'm interested in seeing the VW Buzz electric van.
Ok the ones inside are open.
Phone call continues and I go in and spend 15 minutes checking the interior of the two vehicles inside. Now I don't know of he needed to charge his phone or whatever but he approached and said.
Did you like it?
... Read More Google - Mar 25, 2026
We were on our way to a granddaughter's wedding when our 2013 VW Beetle TDI started "acting up". Drove 60+ miles further to get there, thinking we were going to the place that could help us. OH NO!!! They do NOT work on anything 10+ years older!!! I was soooo upset!!!
We bought a brand new Volkswagen Tiguan from West Houston VW just 2 months ago, and drove only 2000 miles. There is already a very loud trim noise coming from the rear of the vehicle, which is extremely disappointing for a brand new car.
When we contacted the service department to have it checked, we were told they no longer provide loaner vehicles. Instead, they offered to rent us a car — requiring a $250 deposit, $10 per day, and an additional $7 processing fee.
Really? A 2-month-old car with an issue, and the customer has to pay out of pocket just to get it looked ... Read More Google - Mar 20, 2026
The salesman seemed annoyed with my questions. I thought I was allowed to ask questions! 😂
This is the SLOWEST service department I have ever visited. A scheduled Oil change (arriving at 9:30am) took 3 hours! My next appointment for a diagnosis of engine light took 3.5 hours. Now an item in my dash screen to be repaired took 4.5 hours. PLAN to be here all day. No updates unless asked. Must be employing 1 mechanic for 10 cars. Ridiculous